Frequently Asked Questions

How do Resort Rewards Certificates work?

Each Resort Rewards Certificate can be applied as a partial payment towards the Average Retail Rate for a stay in hotel and resort rooms and apartments at participating properties. The participating properties and accommodation rates are detailed in this website.

What does 'Best Flexible Rate' mean in the accommodation price charts?

RewardsCorp offers resorts and holidays at competitive rates before applying your rewards towards your chosen holiday. If you find, at the time of booking, a lower 'flexible rate' than the published 'Best Flexible Rate' for the same booking - we will reduce the amount of rewards required to complete your booking by the equivalent amount.

When are Resort Rewards Certificates valid to?

Each Resort Rewards Certificate has validity dates clearly itemised.

What is the Premium Collection?

How do I find out more about the hotels and resorts?

Are there hotels and resorts in any other holiday destinations than those featured in this website?

RewardsCorp is continually adding new destinations and new properties to its Resort Rewards collection. Email us at reservations@rewardscorp.com with any other preferred resort destinations and we'll let you know if there are any new properties coming online at those destinations.

How do I book my holiday?

Call RewardsCorp on 1300 722 725 with your preferred resort(s) and holiday dates and RewardsCorp will be able to confirm your booking, or advise the closest available dates. Alternatively you can book online with many properties through this website.

Do I receive written confirmation of my booking?

Yes, you will receive an Accommodation Voucher confirming your booking number, relevant details of your holiday booking and resort arrival instructions, confirmation of the balance of the accommodation charges paid by you, your Resort Rewards Certificate serial number(s), and any other booking particulars requested by you.

What if I don't have enough Resort Rewards Certificates to make up the maximum redeemable amount by Resort Certificate? Can I pay the difference in cash?

Yes you can, however, why not ask your Promoter how you can earn even more Resort Rewards Certificates?

When do I pay for the balance of my resort booking?

Your accommodation payment is required upon confirmation of your requested accommodation and booking dates. This is the amount set out in the accommodation price chart in the promotion brochure and updated in this website - less the maximum redeemable rewards from your Resort Rewards Certificate(s) which is deducted at this time.

What Payment Methods are available?

Payment can be made by cheque, money order, bank transfer or with the following credit cards - Visa, MasterCard, BankCard (1.5% surcharge), Diners Club and American Express (3% surcharge). With payment by cheque, bookings can only be made upon receipt of cleared funds.

Will I be charged if I cancel or amend my booking?

Should you cancel your accommodation booking after full payment is made, no refund applies. Resort extras are also non refundable and cannot be amended after your booking has been confirmed. However, you can amend your booking dates for your selected resort as often as you require up to 35 days prior to your booked arrival date for a processing fee of $25, and you can also transfer your accommodation booking to another party, without penalty or incurring amendment fees, only name amendments will be permitted within 35 days of arrival at your booked resort. No cancellations or amendments are permitted for "Last minute specials". At the sole discretion of RewardsCorp, and subject to the booked resort and the specific room inventory being utilised for another booking, cancellations and date changes may be permitted within 35 days prior to your booked arrival date, subject to a $100 fee.

How soon should I book my holiday?

To avoid disappointment we recommend that you book your holiday as soon as you have decided on your preferred resort and holiday dates. While we have a substantial number of holidays available a number of the participating hotel and resort room categories are very popular. Although we strongly advise against leaving your booking as late as possible, we will accept bookings with a minimum 21 days booking notice required. Bookings will only be accepted within 21 days notice at the discretion of Holiday Options.

What is resort availability like? What about school holidays?

The participating hotels and resorts are generally available between 8 and 9 months of each calendar year. Resort availability is restricted or excluded during most School Holidays. Public Holidays, Special Events and other Peak Season periods may also be excluded. However, restrictions and exclusions are determined by the destination and properties.  Hotels and resorts in many destinations are also available from time to time during otherwise restricted dates. Please call RewardsCorp on 1300 722 725 with your holiday preferences for up-to-date resort availability and recommendations. All requested booking dates are subject to promotion availability.

What if my Resort Rewards Certificates are lost or stolen?

Please retain your Resort Rewards Certificate(s) in a safe place.  Should you lose or misplace your Certificate(s) you must advise RewardsCorp immediately on 1300 722 725 and the serial number will be cancelled within our central reservations system. A replacement Certificate(s) will be issued to you at this time.